Welcome VisionBank Customers!

CNB Vision

 

Effective June 13, 2022, VisionBank and Community National Bank will merge into Community National Bank.

Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas on a philosophy of diverse local ownership with decisions made on a local level. Our strategy is to offer a wide array of financial services, while being an integral part of the local communities we serve. We are excited to welcome you to the Community National Bank Family!

Your best resource for all the updates to your account will be the Conversion Guide. You can also find some FAQs on various topics below. This information will be updated as new information and dates become available.

If you have questions or concerns, please don’t hesitate to contact your closest CNB or VisionBank location!

 

Key Dates to Remember
Receive CNB Debit Card Week of June 6, 2022
Last day to access BillPay through VisionBank system  June 9, 2022 at 3:00 p.m.
Last day to access VisionBank Online Banking June 10, 2022 at 4 p.m. for transactions
June 13, 2022 at 8 a.m. for inquiry only
Date of last VisionBank statement

June 10, 2022

System conversion date June 11-12, 2022
Destroy old VisionBank debit card June 13, 2022
Begin using CNB debit card June 13, 2022
Begin using CNB online & mobile banking June 13, 2022 at 9 a.m.
Begin using CNB online bill pay June 13, 2022

Conversion Details and Important Changes to Your Accounts and Services

Our computer system conversion and changes to your account terms and services will take place on June 10th and 11th. VisionBank locations will be closed on Saturday, June 11th to allow for system conversion.

Beginning June 13th, you may notice some changes in your accounts and services, this information can be found below and will be updated regularly as we get more details.

To Download a Complete Conversion Guide Click Here

FAQs    

Debit & ATM Cards Credit Cards Direct Deposit & ACH Online Banking E-Statements Online Bill Pay Secure Alerts  Mobile DepositChecking & Money Market Savings, CDs & IRAsDeposit Cutoff TimesLoansStatements

Debit & ATM Cards 

When does my VisionBank VISA® debit card expire?

Your VisionBank VISA® debit card will expire on June 13, 2022. You may continue to use it until that time. Please destroy your VisionBank VISA® debit card on June 13, 2022.

When will I receive a Community National Bank VISA® debit card?

You should receive your new card and activation instructions the week of June 6, 2022. Once received, please activate the card, and keep it in a safe place until you can begin using it. New cards will have the CNB logo.

When can I begin using my new Community National Bank VISA® debit card?

Do not attempt to use your new Community National Bank VISA® debit card until June 13, 2022. At that time, it will replace your VisionBank VISA® debit card and your VisionBank card can be destroyed. You must activate your new Community National Bank VISA® debit card prior to using it. Be sure to update any recurring payments such as insurance premiums or streaming and subscription services with your new Community National Bank VISA® debit card information.

Credit Cards

When does my VisionBank VISA® credit card expire?

If you have a VisionBank VISA® credit card, it will expire on June 2, 2022. You may continue to use it until that time, or until you have received and activated your new Community National Bank Platinum VISA® credit card, whichever is sooner.

When will I receive a Community National Bank Platinum VISA® credit card?

You should receive your new Community National Bank Platinum VISA® credit card and activation instructions the week of May 23, 2022. Upon receipt, please activate the card, begin using it, and destroy your VisionBank VISA® credit card.

How do I activate my new Community National Bank Platinum VISA® credit card?

When you receive your new Community National Bank Platinum VISA® credit card in the mail there will be a sticker on each card with a phone number. Call that number to activate your card from the primary number we have on file.

Will my credit card limit, terms, or reward points change?

The logo on your credit card and your account number will change; however, your terms such as credit line and rate, will stay the same. Your balance, cardholder history, and ScoreCard rewards points will be transferred to your new account. Be sure to update any recurring payments such as insurance premiums or streaming and subscription services with your new Community National Bank Platinum VISA® card information.

I use www.MyCardStatement.com, what do I need to do?

If you use www.MyCardStatement.com, you will NOT need to register your new account. If you are registered with www.MyCardStatement.com you can manage your card in the mobile app by searching “mylocalbankcard” in your app store.

Will my new credit card be able to work with my mobile wallet?

Yes, you are able to connect your Community National Bank Platinum VISA® credit card to your mobile wallet any time after activating it. If your VisionBank VISA® credit card is connected to your Apple Pay, Google Pay, or Samsung Pay, you will need to replace it within your mobile wallet with your new Community National Bank Platinum VISA® credit card.

Direct Deposit & ACH

Will my checking or savings account numbers change?

No, your checking and savings account numbers will remain the same.

Online Banking

Do I need to enroll in Community National Bank online banking?

No, you will not need to re-enroll in Community National Bank online or mobile banking if you are currently a VisionBank online and/or mobile banking user. However, you will need to set up a new password and 3 security challenge questions the first time you log in to Community National Bank online or mobile banking.

Will I still be able to access VisionBank's online and mobile banking?

You will have access to VisionBank online banking until June 13th at 8 a.m. central time. However, you will NOT be able to make any transactions through online banking after June 10th at 4 p.m.
Customers will have access to mobile banking until June 10th at 4 p.m. There will be no access to mobile banking after 4 p.m. on the 10th until Monday, June 13th through the Community National Bank Community Express mobile banking app.

E-Statements

I’m currently enrolled in VisionBank electronic statements. Do I need to re-enroll?

Yes, you will need to re-enroll in e-Statements in order to receive Community National Bank’s eStatements. To do this, you need to choose eStatements as your delivery method the first time you login to Community National Bank online banking. If you did not make that choice but would still like to receive eStatements, please contact your local Community National Bank office.

Online Bill Pay

When does my VisionBank online bill pay expire?

Bill pay through VisionBank will become unavailable at 3:00 Central on June 9, 2022. Any payments submitted through the VisionBank bill pay system with a payment date of June 9, 2022 will be paid on June 10, 2022. For personal (non-business) accounts, payments scheduled for dates after June 9, 2022 will be paid through the CNB bill pay system, you do not need to resubmit the payments. Business customers will need to re-submit any payments scheduled after June 9, 2022.

Will my bill pay history transfer?

VisionBank bill pay history will not transfer to Community National Bank’s retail bill pay service. Bill pay history must be downloaded before 3:00 Central on June 9, 2022.

Secure Alerts

I currently receive alerts on my accounts through Alerts Powered By Guardian, can I continue to use this service?

Alerts Powered by Guardian will be disabled, but you are able to set up Notifi alerts on your Community National Bank accounts. It’s free and easy to sign up from the Manage Alerts section of your Community Express mobile app.

Mobile Deposit

I have mobile deposit with VisionBank. Do I need to re-enroll with Community National Bank?

No, you do not need to enroll in Community National Bank mobile deposit. The feature will automatically be available in your mobile banking account once you have set up Community Express mobile banking.

Is there a fee for mobile deposit?

No, there is no fee to use Community National Bank mobile deposit.

 

Checking & Money Market Accounts

Will my account number change?

No, your checking and/or money market account number(s) will not change

Do I need to destroy my VisionBank checks and order new Community National Bank checks?

No, you may continue to use your VisionBank checks until they run out. When it is time to place a new order our check vendor will automatically update your checks with Community National Bank information. If you order checks from another vendor, please supply them with the new bank name (Community National Bank), your account number, and the new routing number (101104504) when placing your order.

Savings Accounts, Certificates of Deposits, and IRAs

Will my savings account, Certificate of Deposit, or IRA number change?

All savings account and CD account numbers will remain the same. IRAs will be assigned a new IRA account number, but CD within the IRA will maintain the same account number.

Will my Certificate of Deposit maturity date or interest rate change?

No, all Certificate of Deposit interest rates and maturity dates will remain as described on the on the original Certificate of Deposit. Certificates of Deposit will then automatically renew on the maturity date at the rate then in effect for that deposit amount and term. You will receive a notice prior to renewal and can make changes to the CD within the ten-day grace period from the maturity date of the certificate. This information also applies to Certificates of Deposit held in IRAs.

Deposit Cutoff Times

What are CNB's deposit cutoff times?

Deposits made after 3:00 p.m. Monday through Friday or on Saturdays will be credited the next business day. For merchant processing, deposits made after 4:00 p.m. Monday through Friday or on Saturdays will be credited the next business day.

Loans

Will my loan change?

Your loan will not change. All terms will remain the same as the original contract you signed with VisionBank.

Will I receive a new loan coupon book?

New coupon books will be issued for loans with escrow but not for all loan types. If you do not receive a new coupon book you may continue to use your existing coupon book.

Will where I make my payment change?

Loan payments will be accepted at all Community National Bank locations including the Topeka and Overland Park offices.

Statements

When will my final VisionBank account statement be issued?

The last VisionBank customer statements will be issued on June 10, 2022. After this, all statements will come from Community National Bank.

When will I receive my first Community National Bank statement?

Your statement cycles will remain similar to what they were at VisionBank, so you should receive your first statement in alignment with that cycle.

New Services Available Through Community National Bank

CardValet®
Zelle®
Overdraft Privilege
Google Pay and Samsung Pay
Kasasa® Checking and Savings
Alternative Assets IRAS

 

 

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